Frequently asked question

Top Queries:

Still need help? CONTACT US

As soon as your order has been shipped you will receive an email with a tracking number from the shipping courier. Tracking updates may take up to 24 hours to appear.

Whoops, that’s not supposed to happen. Please take photos of the damaged goods and get in contact with us.

We process the orders as quickly as possible, so we will do our best to accommodate your request. Please contact our team  with any changes or cancellations you want to make.

We will aim to process your order between 2 business days.

For all orders we fulfill it from our BRIEFLY HQ at Tirupur, Tamil Nadu.

To request a return or an exchange, please follow the instructions on Exchanges and Returns. Once submitted, we will aim to respond within 2 working days.

If you look after your Briefly Underwear, they will look after you. All specific care
instructions can be found on the garment themselves or on the product pages under care and fabric. To ensure tip top condition, do not tumble dry any of your products and instead, hang to dry.

It’s your right to return all items you have bought from BRIEFLY, for a full refund or exchange within 30 days of receiving them. Please refer our Returns and Refunds page for details.